• All patients of the Center have the right to receive treatment, regardless of their race, ethnicity, religious beliefs, language, gender, nationality, physical disabilities, sexual orientation, philosophical beliefs, social and economic status;
• all patients of the Center have the right to receive treatment in a comfortable environment, with respect for their cultural, religious and social values;
• all patients have the right to receive complete information and choose their own treatment method;
• the patient has the right to full information about his diagnosis, treatment method, alternatives to the proposed treatment method, the probability of successful treatment, the cost of treatment, the expected duration of treatment and possible complications, and also has the right to participate in the decision-making process regarding treatment;
• the patient has the right to agree or refuse the proposed treatment method;
• the patient has the right to receive complete and reliable information about medical devices that can be used to provide him with medical care, regardless of their availability or absence at the Center;
• to refuse to use a particular medical device to provide him with medical care;
• patients have the right to have an accompanying person present if there is no objection from the patient and an accompanying person is indicated in the informed consent, to whom information about the patient's health status can be transmitted, there are no medical contraindications to this;
• patients have the right to call a priest;
• patients have the right to file a complaint, which is considered in accordance with the established procedure;
• patients have the right to information about the position, degrees and titles of medical professionals who take part in their treatment;
• the patient has the right to pain relief related to the disease or medical intervention, and the clinic guarantees adequate anesthesia of the patient using the most appropriate method;
• the patient has the right to information protection. The Center takes care of the information security of patients. The confidentiality of medical information is guaranteed. The information technologies adopted at the Center ensure that access to medical information is provided only to those medical professionals who have the right to do so. The Center guarantees compliance with the principles of medical confidentiality;
• the patient has the right to choose a doctor in accordance with the appointment schedule and the availability of free time from a specialist;
• the patient has the right to get acquainted with his medical documentation in accordance with the procedure established by law, including during admission, as well as to receive copies of medical documents and extracts upon request;
• in the case of paid services, the person providing payment for treatment has the right to receive full financial information about the costs and cost of treatment;

Responsibilities of patients:

• Patients are required to provide complete and honest information about their health status to medical professionals involved in the treatment process;
• If patients have difficulty understanding the information provided to them by medical professionals during treatment, they should ask questions and seek any additional clarification.;
• patients should report any unforeseen situations during their treatment;
• Patients should be actively involved in the decision-making process regarding the treatment plan;
• patients should inform the Center in a timely manner about all changes in their personal information (first name, last name, address or phone number);
• patients should inform the Center if they are unable to arrive at a doctor's appointment at the appointed time;
• patients are required to ensure full and timely payment for treatment at the Center (in the case of paid services);
• Patients must respect the rights of other patients and medical staff. It is recommended not to talk loudly in the Center, and switch the mobile phone to silent mode;
• patients are required to sign an informed consent for or refusal of medical intervention;
• do not come to a doctor's appointment in alcoholic, narcotic, or other toxic intoxication;
• when visiting medical offices, put overshoes on shoes or change shoes;
• take care of the property of the Center, keep the cleanliness and silence in the premises of the Center;

It is forbidden:

In order to maintain public order, prevent and suppress terrorist activities, other crimes and administrative offenses, comply with sanitary and epidemiological rules, ensure the personal safety of employees, patients and visitors in buildings and office premises, it is prohibited:

• to bring firearms, gas and cold steel weapons, poisonous, radioactive, chemical and explosive substances, alcoholic beverages and other objects and means into the buildings and office premises of the polyclinic, the presence of which the visitor or their use (use) may pose a threat to the safety of others;
• carry bulky items (including shopping bags, backpacks, duffel bags, suitcases, baskets, etc.);
• stay in office premises;
• smoking on the porch, stairwells, corridors, foyers, etc. premises;
• leaving children unattended. Minors under the age of 15 may stay in the premises only accompanied by their parents, close relatives or legal representatives
• to be in the premises of the Center in outerwear, dirty shoes;
• to remove and remove from the premises documents received for review from both stands and folders of information stands.
• to take photos and videos without the prior permission of the administration of the Center